Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional auto electrical services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our auto electrical services, including your name, contact details, vehicle information (make, model, registration, VIN), service history, and payment details. This helps us deliver accurate diagnostics and electrical repairs for your vehicle.
Through our website, we gather technical data via analytics to enhance user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to provide quality auto electrical services and includes:
- Scheduling and managing service appointments
- Recording vehicle specifications and repair history
- Maintaining diagnostic reports and electrical system data
- Processing payments and service billing
- Communicating service updates and appointment reminders
- Storing electrical system configurations for future reference
We handle your information responsibly, using it exclusively for your vehicle service requirements and essential business operations.
3. Vehicle and Diagnostic Data
Your vehicle's diagnostic reports, fault codes, ECU information, wiring diagrams, and repair history are stored securely and treated as confidential. We maintain these records to ensure accurate troubleshooting and appropriate repair strategies.
Vehicle technical data is accessed only by our certified technicians and stored on secure systems with restricted access. We retain this information for 4 years for warranty purposes and service continuity.
4. Data Security and Protection
We implement industry-standard security measures to protect your personal and vehicle information. All client data is stored on encrypted systems with access limited to authorised personnel. Physical service records are securely stored and properly disposed of when no longer required.
Our technical team adheres to strict confidentiality agreements regarding client information and vehicle details.
5. Service History and Electrical Profiles
We maintain records of your vehicle's service history, electrical system modifications, and previous repairs to ensure consistent service quality. This information helps us understand your vehicle's electrical characteristics and improve diagnostic efficiency.
Service history data is maintained as part of our quality management system and accessed only by the technical team servicing your vehicle.
6. Legal Basis for Processing
By using our auto electrical services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, diagnostic procedures, safety compliance, and business administration.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when essential for service delivery, such as payment processors for transaction handling, and vehicle manufacturers for technical support and software updates with your consent.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or vehicle data to marketing companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Periods
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Vehicle service records are typically maintained for 4 years after your last service to support warranty claims and future repairs, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance. Diagnostic information is reviewed periodically for relevance and accuracy.
10. Policy Updates and Changes
We may update this privacy policy periodically to reflect changes in our services, technology, or legal requirements. The current version will always be available on our website, and we will notify you of significant changes affecting how we process your data.
Last updated: October 2025