Terms of Service
These terms govern your use of mysite-name's professional auto electrical services across England. Please read them carefully before booking any services to ensure clear understanding of our diagnostic approach, client responsibilities, and service procedures.
1. Service Agreement
By booking our auto electrical services—including diagnostics, electrical repairs, or system installations—you agree to these terms. Our services comply with UK automotive industry standards and electrical safety regulations.
We provide professional auto electrical services through qualified technicians across England, focusing on modern vehicle electrical systems.
2. Service Scope and Technical Standards
Our services encompass vehicle electrical diagnostics, lighting systems repair, security system installation, starting/charging system service, and electrical accessory fitting. We employ professional diagnostic equipment and techniques suitable for contemporary vehicle electronics.
While we perform services to professional standards, diagnostic outcomes can be influenced by vehicle age, system complexity, and previous modifications. We provide clear explanations to establish realistic expectations and satisfactory resolutions.
3. Client Responsibilities
To ensure successful diagnostic and repair outcomes, clients agree to:
- Provide accurate vehicle information and complete service history
- Disclose any known electrical issues or prior repair attempts
- Inform us of aftermarket installations or system modifications
- Ensure vehicle accessibility for diagnostic equipment connection
- Arrive punctually for scheduled appointments
- Follow technical guidance for electrical system maintenance
Transparent communication and proper vehicle preparation facilitate efficient diagnostic services.
4. Vehicle Access and Diagnostic Requirements
Clients must provide access to the vehicle's electrical systems, including OBD port, fuse boxes, and relevant components. Vehicles with advanced security systems may require keys and programming equipment. We reserve the right to allocate additional time or resources for vehicles with complex electrical architectures.
We cannot service vehicles with hazardous electrical conditions or those requiring specialist equipment beyond our operational scope.
5. Appointment Booking and Confirmation
Appointments are confirmed upon receiving booking requests and vehicle details. Complex electrical issues may necessitate preliminary assessment before comprehensive diagnostics. Specific booking conditions are confirmed during the reservation process.
Last-minute service alterations may impact scheduling and pricing, which we communicate clearly before commencing work.
6. Pricing Structure and Payment Terms
Service fees follow our published pricing, payable upon vehicle collection. Additional charges may apply for intricate diagnostics, extended troubleshooting, or specialised programming. Final payment is due when collecting your vehicle unless alternative written arrangements exist.
We accept various payment methods including cash, debit cards, and major credit cards. Prices may change with reasonable advance notice.
7. Safety and Technical Protocols
We maintain rigorous safety protocols including proper vehicle grounding, electrostatic discharge protection, and manufacturer-specified procedures. Vehicles with dangerous electrical faults may require additional safety measures or specialist handling approaches.
We maintain appropriate insurance coverage but cannot assume responsibility for pre-existing electrical conditions or issues stemming from previous repairs or modifications.
8. Cancellation and Rescheduling Policy
Appointments can be rescheduled without charge with 24 hours notice. Cancellations within 12 hours may incur a 50% diagnostic fee. Late arrivals exceeding 15 minutes may require rescheduling to maintain appointment integrity for other clients.
We acknowledge that circumstances change and endeavour to accommodate genuine emergencies with appropriate notification.
9. Diagnostic Findings and Repair Authorization
Complex electrical diagnostics may reveal additional issues during investigation. We discuss findings and obtain consent before proceeding with supplementary repairs. Additional fees may apply for extended diagnostics or complex electrical work.
We prioritize vehicle safety and system integrity in all repair decisions, particularly regarding electrical system conditions.
10. Vehicle Data and Privacy Protection
Diagnostic procedures may involve accessing vehicle computer systems and stored data. We treat all vehicle data as confidential and use it exclusively for diagnostic and repair purposes. No vehicle data is shared with third parties without your explicit consent.
Clients may request diagnostic data deletion by contacting us in writing, subject to legal and warranty requirements.
11. Components and Electrical Parts
We use quality electrical components and programming tools appropriate for your vehicle's specifications. While we exercise care in component selection, individual vehicle responses can vary. We cannot guarantee completely issue-free outcomes due to variations in vehicle electrical systems.
Clients should inform us of any known electrical system peculiarities or previous component failures before services commence.
12. Warranty Coverage and Service Guarantees
Our services include a 12-month warranty on electrical repairs against workmanship defects. This excludes components with separate manufacturer warranties and issues arising from unrelated electrical faults or vehicle incidents.
Warranty claims require presentation of the original service invoice and verification that the vehicle hasn't undergone unauthorized modifications since our repair.
13. Liability Limitations
Our liability for auto electrical services is limited to the service fees paid. We cannot accept responsibility for pre-existing electrical conditions, age-related system degradation, or issues resulting from vehicle modifications.
We maintain appropriate insurance and adhere to industry best practices across all our auto electrical services.
14. Terms Modification and Updates
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or automotive industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our auto electrical services, contact us at: [email protected].